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The Fundamentals

  • What is a Kotak Jifi account?

    Jifi is a new age digital account that offers unparalleled convenience. Easy & anytime access, hassle-free transactions and numerous benefits, that is what Jifi is all about. What’s more, banking is now social & more rewarding as you can receive banking account updates through Twitter, gain reward points for transacting online and adding friends to your Jifi network.

    Jifi has two account variants:

      Jifi Saver Jifi
    Minimum Balance Requirement INR 10,000 No Minimum Balance
    Interest rates offered 5.0% p.a. on balances up to Rs. 1 lac
    6% p.a. on balances above Rs. 1 lac
    Eligibility Resident Indian Individuals Resident Indian Individuals

    One has to be a resident Indian individual to apply for either of the accounts.

  • What is the minimum balance I need to maintain for the Jifi account?

    JIFI Saver: It comes with a minimum balance requirement of Rs. 10,000. The balances you maintain earn you up to 6% p.a. interest

    JIFI: JIFI account does not require any minimum balance to be maintained. However, as a part of the activation and the verification process, funding the account with minimum amount of Rs.10,000 is required, which you can later utilize for online transactions or any other banking needs.

  • What is ActivMoney? How much interest do I get in it?

    The ActivMoney facility helps you convert idle funds above Rs.25,000 (for JIFI) and Rs. 50,000 (for JIFI Saver) in your account by moving it to a term deposit(TD) in multiples of Rs.5,000. This earns a TD rate of interest depending on the tenure. The default tenure booked is 180 days. In case of a shortfall in your account, the amount (in multiples of Rs.5,000) is withdrawn from your TD, thereby giving you the convenience of getting payments processed with ease at all times..

  • What are the charges levied on the Kotak Jifi account?

    To know about the nominal charges click here

  • Would I be able to enjoy benefits of the Loyalty Program without a Facebook account?

    We’re passionate about the social element of banking with Jifi, and hence the loyalty program has been designed to require a login with Facebook.

  • How can I fund the account?

    It surely is an effortless process. You can fund your account online through Net Banking or a Debit Card transaction from your other bank account(s) or handover a cheque to our executive at the time of account opening.

  • Why do I need to make an Initial Payment if my account does not require a minimum balance, in case of the Jifi variant of the account?

    As a part of the activation and the verification process, funding the account with minimum amount of Rs.10,000 is required, which you can later utilize for online transactions or any other banking needs.

  • Can you share a quick comparison of the Jifi and Jifi Saver account variants?

    Jifi Saver is a Savings Account with a minimum balance requirement of INR 10,000 offering an interest rate of up to 6% p.a. on account balance. Jifi is a non-interest bearing current account, with no minimum account balance requirements.

    To see the quick comparision, click here

  • Does the account earn interest?

    JIFI Saver: Yes, this account offers you interest on the daily balances maintained in the account.
    The rate of interest offered is

    • Up to 1 lac - 5.0 p.a.
    • Above INR 1 lac – 6.0 p.a.

    JIFI: When your account balance crosses Rs.25,000 and the amount sweeps out towards a Term Deposit (TD), you will earn interest as per the existing term deposit rates as applicable for a 180 days deposit

  • When will I be eligible for ActivMoney?

    JIFI Saver: In case of JIFI Saver, ActivMoney is not active by default. Customers can initiate a request to activate ActiveMoney at the time of account opening or any time post a/c opening.
    Post activation, the funds are moved to a Term Deposit, once the balance crosses Rs. 50,000.

    JIFI: Once your account balance crosses Rs.25,000/-, funds are automatically moved into term deposits at applicable interest rates, giving high returns on idle money.

  • How can I apply for a Jifi account?

    Simply sign-up through the Facebook or email option available on the home page and complete the online application process to get started.

  • I don't have a Facebook account – can I still invite myself?

    Yes, certainly. You can open a Jifi account and access the dashboard, without a Facebook account too. You can do this through your email id and a password that you need to set for accessing your dashboard.

  • When would my Jifi account get active?

    Once you have filled the online application form, our representative would visit you for completion of documentation formalities. Once that is done, your account would get active.

  • Which documents (data) do I need to submit to open a JIFI Account?

    You need to submit two set of documents.

    • 1. Personal information - To verify your identification details, you need to submit your PAN Card, Aadhar Card or Passport
    • 2. Communication Address - To verify your address, you can submit your home Electricity or Telephone Bill.
      In the absence of these documents, other relevant KYC (Know Your Customer) documents will be accepted.
    • 3. In case the communication address is different from the permanent address, Bank shall initiate a address visit to confirm the residence proof.

Hashtag Banking

  • What is Hashtag Banking?

    Hashtag Banking lets you enjoy instant updates of your bank account through your personalised Twitter handle.

  • How secure is Hashtag Banking?

    Rest assured, every tweet request you send will access your Jifi account details that are safely stored on a highly secured virtual location. After getting the respective information, you will receive a DM (direct message) on your personalised Twitter handle (and not the public domain) with the requested details. In case you have any concern, we are just a tweet, call or post away.

    Response is sent from the @kotaksync handle which is automated, with no manual intervention.

  • Will my transactions be visible to everyone on Twitter?

    Rest assured, no one can see your transaction details on Twitter. We send you the requested details via a DM (direct message) on your personalised Twitter handle which is visible to you only.

  • How do I register for Hashtag Banking?

    After activating your Jifi/Jifi Saverbank account, you need to connect your Twitter account through the Jifi dashboard. (Login to www.kotakjifi.com with your credentials and click on the “Hashtag banking” tab. Once, your Twitter account is authenticated, you can tweet to get your bank account details from anywhere, anytime.

    Alternatively, you can log visit the Kotak Bank website

    • If you are accessing the website from a desktop/laptop, go to Convenience Banking → Hashtag Banking
    • If you are accessing it from a mobile phone, go to Easy Banking → Hashtag Banking

  • Who is eligible for Hashtag Banking?

    Any Jifi/Jifi Saver account holder who has a Twitter account is eligible.

  • What should I tweet to avail Hashtag banking services?

    It's easy, just tweet to '@KotakBank Ltd' with the corresponding hashtag for your request (Click here for a list of all available hashtags) and we (@kotaksync) will almost immediately send you a DM (Direct Message) to your personalised twitter handle. Don't forget to follow @kotaksync to enable this feature.

  • What can I do with Hashtag banking?

    There’s a plethora of things you can do with this. A tweet is all it takes to get an instant and secure update on your account balance, transaction history, cheque book request, Net Banking PIN request and many more account activities.

    What’s more, a tweet is all to takes to recharge your mobile or DTH balance.

    Click here for a detailed list

  • My Twitter account is hacked, how should I stop Hashtag banking service?

    Don’t panic, login to www.kotakjifi.com go to Hashtag banking section and deregister your Twitter account.

  • Where can I find all the Twitter hashtags?

    You will find all your hashtags here.

  • How can I perform Mobile/ DTH recharge through Hashtag Banking?

    Tweet the following to @KotakBankLtd to enable recharge:

    • Mobile Recharge: #mobilerecharge <mobile no.> <operator> <amount> @KotakBankLtd
    • DTH Recharge: #dthrecharge <dth a/c no.> <operator> <amount> @KotakBankLtd
    • You need to mention the mobile no. or DTH account no., operator name and recharge amount, along with KotakJifi handle. (E.g. #mobilerecharge 976939XXXX vodafone 100 @KotakBankLtd)
    • Recharge limits are capped at Rs. 500/- max for mobile recharge and Rs.1,000/- for DTH
    • No. of allowed mobile recharge through Twitter are capped at 10 per month and no. of DTH recharge are capped at 5 per month

    Click here for details on mobile & DTH operator codes.

  • How do I pre-book movie via Hashtag Banking?

    Tweet the following to @KotakBankLtd
    #MOVIE <CITY> @KotakBankLtd
    Copy response tweet of your preferable location and DM/tweet back with the number of seats
    *City – DEL/MUM/BLR
    ** Maximum limit per customer is 4 tickets

  • How will I receive my tickets for the pre-booking done?

    Customers will get an instant confirmation on successful booking done via a DM. Customer will also be sent the movie ticket code on his/her mobile number and email address registered with the bank by 16th July 2015.

  • Tickets for the movie can be pre-booked in which cities?

    Currently customers from Delhi, Mumbai & Bangalore only can pre-boook the tickets

Refer a Friend

  • How do I refer my friends for the Jifi account?

    You can easily refer your friends through Facebook or by sharing a unique email link. All you need to do is send them an invite by clicking on the ‘Refer Friends’ button on your Jifi dashboard.

  • When do I get my rewards for the referrals?

    The referral rewards start from the time you refer your friends to Jifi, till their account is opened. In case your friend does not open the JIFI account, you are still eligible to redeem the social points earned.

    Each successful referral who opens a Jifi account would be eligible for 1,000 transaction points, capped to a maximum of 25 such successful referrals in a year.

  • Why should my friend apply only using the link received via email?

    If your friend uses the Email link from you to get her Jifi account, only then you will get reward points for the successful referral. So make sure your friend uses your invitation.

  • What happens if my referred friend goes online and applies without using the link?

    Too bad, if your friend decides to invite herself without using your referral link, then you will not receive any social or transaction points.

  • My referred friend opened the account but it is not showing in my list. What do I do?

    We appreciate that you have invited your friend to Jifi network. But if you are unable to find him in your list then it is possible that your friend may have not used the referral link provided by you, to invite herself to Jifi. Do share the details of your reference with us and we will get back to you.

  • If a person is referred by 2 people, who gets the credit?

    It’s simple, the person whose email referral link is clicked to get a Jifi account, will get the reward points.

Loyalty Rewards

  • What is Loyalty Rewards all about?

    Loyalty Rewards entitle you to earn social and transaction points, which can then be redeemed for a host of lifestyle, shopping and dining offers.

  • How do I earn social points?

    Apart from inviting your friends to your Jifi Circle, your social activities are also rewarded, which includes liking and commenting on Kotak Jifi and Kotak Bank Facebook pages.

  • What are transaction points?

    Every transaction point is worth Rs. 0.25. Several of these once accumulated can be redeemed for a host of exciting offers available on the Jifi dashboard. You can earn these points by the following ways:

    • a) Making an online transaction (purchase) or paying a bill online (up to 6 per transactions per month)
      - JIFI Saver: 60 transaction points on a minimum transaction value of Rs. 1,000
      - JIFI: 100 transaction points on a minimum transaction value of Rs. 500
    • b) Once you have referred your friends to the Jifi network, you earn 1,000 points once their Jifi account gets activated. So with 1,000 points per referral and with a maximum 25 referrals per year, you can earn 25,000 points just with referrals, isn’t that great!
  • Which online transactions do not qualify for the transaction points?

    • Any NEFT, RTGS, IMPS fund transfers or any other type of fund transfer such as Email fund transfer, transfer via KayPay etc.
    • Any Credit card payment
    • Any transfer from one Kotak a/c to another Kotak a/c
  • What can social points get me?

    Once you have accumulated social points, you can redeem them for a host of discount vouchers on lifestyle products & services, movies and more, which you check out on the ‘redeem tab’ on your Jifi dashboard.

  • What can transaction points get me?

    All your accumulated transaction points can be redeemed for exciting gift vouchers of equivalent cash value.

  • What are Extra transaction points?

    Owing to third party tie-up, in addition to transaction points, customers shall also be offered Extra transaction points for online transactions done at participating merchants. We have currently got 100+ ecommerce partners & a set of 7,000+ hotels across 33 countries.

    Visit kotakrewards.com for detailed process and terms & conditions.

    Extra Transaction points would be added in the total count of customers’ transaction points and displayed in the Dashboard section -“Classification of your Reward Points”, “Recent Transactions” and also in “Detailed Report” section.

  • Can I transfer my social points to a friend?

    Yes, of course! In order to do so, simply log in to your Jifi dashboard and click the ‘Trade Points’ tab, which you can find under ‘manage points’ link.

  • Can I transfer my transaction points to a friend?

    We’d like you to make the most of the transaction points you earn, hence have kept them non-transferrable. But we know you might need to make your friends happy too. You can always convert 4 transaction points into 50 social points and then transfer them to friends within your Jifi network.

  • How to transfer transaction points to social points?

    It is indeed very simple, log in to your Jifi dashboard and click the ‘Trade Points’ tab, under the ‘manage points’ link.

  • Can I transfer social points to transaction points?

    Sorry, but this conversion is not possible.

  • How can I redeem my social and transaction points?

    All you need to do is log in to your Jifi dashboard and navigate to the redemption page to avail them.

  • How many social points can I earn in a month?

    Totally depends on how social you are. The more number of friends you add, or the more you interact with us on Facebook, the more social points you earn.

  • Is there any specified minimum length of the comment on Facebook and how many comments will be considered for points?

    Yes, the comments that you post on Facebook needs to be atleast of 20 characters without any tags and just one comment per post will be considered for reward points.

Kotak MoneyWatch

  • What is Kotak MoneyWatch (KMW)?

    Now you can get a 360 degree view of your personal finance with Kotak MoneyWatch. It allows you to view and analyse all your finances online with ease. Here are some of the features you enjoy with KMW:

    • All financial instruments under one roof;
    • Upload or simply forward your e-statements to Kotak MoneyWatch
    • Automatically connect all your online accounts, to view your net worth
    • Auto categorise your bank and credit card transactions
    • Calculate your income tax automatically
    • Access Kotak MoneyWatch even from your mobile phone
    • Generate more than 30 reports like spending patterns, Capital Gains, Profit and Loss etc.
    • Add multiple billers such as telephone, electricity, gas, internet, etc. to receive timely alerts so you never miss a due date
    • You also have a folder to store your important financial documents online and much more
  • How safe is my information with KMW?

    Safety of your account information is of utmost importance to us. That is why Kotak Moneywatch does not maintain any private information of any user on any of its servers. You simply need a valid email ID to register and use the application. Keep in mind that this is a read-only application and you cannot do any transaction on it. All your login credentials are encrypted, so it is almost impossible to view any specific user information by anyone.

  • Do I have to use the same email ID registered with the bank for KMW?

    Yes, you need to use the same email id registered with the bank to avail the free platinum version of KMW

  • What are the charges to avail a Kotak Moneywatch subscription?

    A platinum subscription comes free for the first year for Jifi Saver customers.

    In case of Jifi, the customer gets the platinum subscription free for one month. Post which, Jifi customers can avail the platinum subscription at an annual cost of Rs. 499.

  • How do I avail the one year free platinum subscription offer, under Jifi Saver?

    Steps you need to follow:

    • Log on to kotakmoneywatch.com and create an account using the same email id, linked to your Jifi account
    • Add your Kotak Jifi Saver Bank Account from the 'Add accounts' section
    • Complete the One Time Password (OTP) set-up process
    • Your Free Platinum Account will be automatically updated in 30 days
  • Free KMW subscription is valid till which date? Can I gift the KMW subscription to my family or friend?

    It would be valid for a month (Jifi) or a year(Jifi Saver)from the day you sign up. However, this free subscription is exclusively for you and cannot be passed on to someone else.

  • What happens to KMW account after the free subscription expires? Do I need to pay to continue the subscription?

    Both Jifi & Jifi saver customers can opt for the platinum subscription for an annual fee of Rs. 499/-. (originally priced at Rs. 1499)

Platinum Debit Card

  • What option should I select between 'Saving' and 'Current' Account to withdraw cash from Kotak ATMs?

    Simply select the "Current account" option to withdraw cash from an ATM in case of a Jifi account and the “Savings account” option in case of the Jifi Saver account.

  • What is the daily ATM withdrawal limit?

    With the privileged Platinum Chip Debit Card you can withdraw a maximum of Rs.50,000 at an ATM, daily.

  • What is the daily purchase limit on the card?

    Go on a shopping spree with a daily purchase limit of Rs.2 Lakhs.

  • What are the exclusive features of this card?

    • Enjoy a purchase limit of Rs.2 Lakhs and a lost card liability insurance of Rs.2 Lakhs. The insurance covers any misuse up to 30 days prior and 7 days after reporting loss of card
    • Highly safe and secure, as all account details are encrypted on the chip of the card
    • Enjoy it free for the first year
    • Lost Baggage Insurance of Rs.1 Lakh
    • Air Accident Insurance of Rs.20 Lakhs
  • I already have a Kotak Debit Card for another Kotak a/c, can I use it to operate my JIFI account too?

    No, you can’t, as JIFI comes with its exclusive Platinum Debit card which is not linked to any other Kotak bank account. Similarly, your Jifi Platinum Chip Card can be used for transactions on Jifi accounts only (Jifi & Jifi Saver variants). The card cannot be linked to any other Kotak account.

  • How do I activate my Platinum Jifi card?

    Opt for one of the following ways:

    • Use your Debit Card at any Visa ATM or purchase outlet with your ATM PIN
    • SMS (D - Last 4 digits of your Debit Card) to 9971056767 / 5676788
    • Click on "Service Requests" link after logging into Net Banking under the Banking section
    • Call our 24-hour Customer Contact Centre on1800 102 6022

    The Bank will charge cross currency markup of 3.5% on foreign currency transactions carried out on Debit Cards. The exchange rate used will be the VISA wholesale exchange rate prevailing at the time of transaction.

  • What should I do if I lose my Kotak Platinum Debit Card Overseas?

    If you happen to lose your Kotak Platinum Debit Card, don’t panic, simply call Visa Global Customer Assistance (GCAS); this service is available to our Kotak Platinum Debit Card customers almost anywhere in the world. For a nominal cost, you can request a new card which can be delivered to you at the earliest. To know Visa GCAS numbers, visitwww.visa.com

  • How do I use my card for online shopping?

    All you need to do is use your card with your ATM PIN to shop on online shopping portals.

Credit Bureau Score

  • What is CIBIL?

    Credit Information Bureau (India) Ltd. is India’s first Credit Information company, also commonly referred as a Credit Bureau. It collects and maintains records of individuals’ payments pertaining to loans and credit cards. These records are submitted by banks and other lenders on a monthly basis to CIBIL; using this information a Credit Information Report (CIR) and Credit Score is developed, enabling lenders to evaluate and approve loan applications.

  • How can I get my CIBIL bureau Score?

    You can raise a request for your CIBIL Score by logging into your NetBanking account.
    Follow the following steps to get your Bureau score

    • 1. Login to your NetBanking account
    • 2. Go to Notifications page
    • 3. Click on "Get your Bureau Score" tab to initiate request

    We will send you an email with the requisite report.

  • Is my Credit Bureau Score available free of cost to me?

    Yes, you will not be charged for the first request of your CIBIL Report.

  • How soon will I receive my credit bureau score once I have applied for the same?

    You will receive your credit bureau score within 15 days from the day of your request.

  • What does my credit bureau score signify?

    • A Bureau Credit Score is a vital part of your credit health. This score is calculated and controlled by Credit Information Companies that collect information from various sources such as Banks and other lenders; and provides consumer credit information on individual consumers for a variety of uses.
    • Your credit score influences the decisions of lending institutions both in terms of credit lines extended & terms of offerings.

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